30 Days Notice in Writing:
If you are receiving this e-mail, it means we have in fact received your cancellation containing your 30 days notice from the date you sent IN your (first) written cancellation. Just as the outbound voicemail states, all information, including "canceling" information can be found in the upper right hand corner "Search Box" of the www.HollywoodOS.com website. No need to write multiple cancellations. No need to call random casting directors asking them to get your account cancelled...
This is a cancellation to your online subscription to www.HollywoodOS.com. This is an interactive internet website. All cancellations and correspondence must be IN WRITING. Cancellations are NOT accepted over the phone OR left by voicemail message. It is NOT necessary to cancel in person. This is an online / digital subscription with ALL of your information contained within your own, personal, account accessible by YOU at any time.
Billing "Hold" Lapse in Payment "Skipping" a Month or Subscription "Pause":
Does not exist. There is no "hold" period for any subscription or subscription period. If you need to restart your subscription, there is no option that continues or begins at the discounted rate of $19.99 a month.
Specific Subscription Details Directly in Your Account:
All information about YOUR personal subscription expiration date is conveniently located within your OWN subscriber account under the "My Account" link. This can be located once you are logged into your profile.
Cancellation Procedure is on Every Page of the Site, Whether You are Logged in or Not:
Canceling your subscription is simple, as the cancellation information is displayed on EVERY SINGLE PAGE OF THE WEBSITE, whether you are logged into your profile or not. It is set it up this way so that no one can EVER state they did not have the information OR could not find the information OR was not contacted / called OR emailed back. All details are there and easy to find, read, print and refer to at all times.
In the upper right hand corner is a keyword "Search Box." There you can type in the word "cancel" and retrieve ANY and ALL detailed information on canceling. As you will see, it is the VERY FIRST ITEM that comes up, when doing a search for the word "cancel." Therefore, it is NOT possible to not have had this information.
Same Cancellation Policy Since 2005:
Full Name, User/Billing/Profile/Account Name and Accurate Email Address:
Please. When emailing your cancellation, be sure to state the FULL (accurate) name you use with your Hollywood OS subscription. The BILLING name (if it is different). The EMAIL ADDRESS affiliated with your account. The USERNAME on your account. There are many users with similar names. There are many users with entirely DIFFERENT names. There are many users with MULTIPLE names. Emailing from your iPhone, while using a synonym, from another email account and/or not stating who you are is not particularly helpful.
Other Email Addresses You May Have Sent Emails To:
If you emailed "
" those messages will be forwarded to our billing department (i.e.
). If you have emailed "
" or "
" we will NOT get that correspondence, as those emails specifically state, "they are outbound email receipts for your records only and do NOT reply (to them) as they are NOT checked."
About Your Account and Photographs:
You may receive additional information via e-mail about what happens to your account, profile and photographs upon the canceling of your subscription.
Seasonal Office Hours/Address:
Office hours vary due to season and holidays and appointments. Be sure to check the www.HollywoodOS.com homepage for updated dates and times in the lower right hand corner. Our address: 3108 W. Magnolia Blvd., Burbank, CA 91505. (310) 289-9400. Our primary email: